To annually rank the most thriving interactive hubs is a demanding yet rewarding experience: The necessity to do it right has nothing to do with winners. Instead, it has everything to do with creating a safer and better iGaming environment for punters to enjoy entertainment and fun.
With New Year and the official end of calendar line comes the bottom line: Period reserved for reflections on yesteryear and resolutions for the one to come. Memories are plentiful. Evaluations are rife. So are the plans and expectations. The past has a lot to say about the future that defines our present.
So we all indulge in the magic dance with the time we leave behind and the outcomes we look forward to, especially when it comes to chances and choices, gains and losses, and resulting lessons we vow to apply in the next year.
Among all assessments we undertake in any walk of life, one stands apart — peer evaluation.
Nothing beats feedback from equals in the same line of work or activity, even fun. Opinions and appraisals of those who walk the same line as we do are of paramount importance in making the best revisions and improving upon valid conclusions.
Online punters are no exception: Such a process is, in fact, mandatory in the ever-growing iGaming world.
While evaluating individual gambling decisions is, well, personal, sometimes even sensitive, reflections on the best online casinos are public, as they should be. Usually based on players’ experiences and ratings, they’re to provide guidance on best practices and shed light on those that stand tall.
When done correctly, these revisions are crucial to making patrons safer while sustaining the transparent, well-regulated industry.
Hence our traditional, annual piece on the best interactive hubs in the previous year, which, apart from everything it brought, also delivered significant growth in the volume of online casinos.
Benchmarks for such a list were in line with our straightforward, everlasting mission — to bring more value to the player — which is to say, to give you the best possible overview to make the most prudent decision in your next iGaming adventure.
Similar to the last year, our interdisciplinary team guided itself with the following criteria in compiling this report:
- The casinos’ backgrounds and offerings,
- The volume of promotions and free bonuses they’ve prepared for punters,
- The overall engagement and presence of their representatives at our forum,
- Quantity of players’ complaints, if any
- The ratings you, the players, gave them for their services,
- Our general cooperation with each hub, their responsiveness, and behind-the-scenes activities we witnessed them undertaking.
To that end, the whole endeavor was somewhat challenging to finalize: These are all good casinos and, judging by their reputation, they should all stand together at the same podium of 2020.
Thus, to be fair, we’ve based this list on hubs’ annual positions in the LCB registry, as of the time of writing.
Each venue still has plenty of room to furtherance operations and services, which is probably the best thing: It gives us hope the right to expect even more from them in the year ahead.
So, let’s visit them on their podium.
Online since 2018, this hub offers comprehensive content without hiding its global aspirations. Operating under the Malta Gaming Authority license with a visible, dynamic seal of authorization, Betzest’s portfolio includes two separate iGaming realms.
The casino segment offers slots and bingo games from NetEnt, Evolution Gaming, Yggdrasil, Microgaming, and Pragmatic, among other reputable software providers. What such a menu may lack in the absence of table games is well compensated by the sportsbook section.
Sports bettors may enjoy hundreds of global markets and events to wager at in a rather impressive, easy-to-use way. Whether you prefer soccer, tennis, basketball, handball, ice hockey, snooker, cycling, boxing, or MMA, it might be a safe bet you’ll meet your match in stunningly created pages that allow users to follow the action in real-time.
With different welcome bonuses for sportsbook and casino segments, in conjunction with no withdrawal limitations, no wagering requirements on extra spins, multiple currencies, well-written Terms and Conditions, and myriad banking methods (including e-wallets), Betzest surely walks its talk, worthy of AGD certification.
We would appreciate a more diverse selection of casino games, a bit less demanding wagering requirements on welcome bonuses, and slightly more efficient withdrawal times for bank and Visa card transfers.
Yet again, driven by the seemingly determinate flexibility of its ownership group, Betzest finished 2020 at the 987th overall position in the LCB registry, while our members rated it 2.4/5 based on 72 votes.
#14 Jumba Bet
Launched in 2016 under the Funky Fortunes brand, the casino operates with the Curacao license issued by Antillephone (8048/JAZ), showcasing a visible and functional validation seal.
Featuring the catalog of Rival, BetSoft, and Saucify software providers, gaming content is sufficient to entice punters with various proclivities toward online slots, table games, video poker, and keno while simultaneously satisfying different styles and levels of play.
Punters may visit Jumba Bet on their desktop and handheld devices and enjoy the five-tier loyalty program, which also encompasses one more brand, Jackpot Wheel Casino. As one advances through available incentives reserved for depositing clients only, he or she qualifies for a versatile set of rewards, bonuses, increased withdrawal limits, and such.
While sign-up packages and three channels of bilingual customer support — in addition to accepting Bitcoin, among dozen other banking methods — surely make a good impression, this AGD-certified casino can still potentially improve in a couple of categories.
Terms and conditions — the necessary prerequisite for responsible gambling — are somewhat unclear, perhaps even slightly contradictory. Also, payouts occur only twice a week, and playthrough bonus requirements are demanding to complete.
Be it as it is, Jumba Bet finished 2020 at the 543rd overall position in the LCB registry, and our community rated it 3.5/5 based on 126 votes.
Operating on Vista Gaming platform — a B2B turnkey white label solution for online casino vertical, available since 1996 — under the Curacao license issued by Cyberluck (1668/JAZ), CyberSpins offers content from several software providers, with BetSoft and Rival Gaming leading the pack.
The portfolio includes classic and progressive online slots, table games, video poker, scratch cards, and bingo.
The user interface allows for ease of navigation while browsing through the lobby featuring neatly categorized games. The platform — certified by TST and Gambling Labs — enables punters to play both on desktop and mobile devices.
According to its Terms and Conditions, CyberSpins is a U.S.-friendly casino — except for New York State residents. The list of restricted countries also includes the United Kingdom, while players from other most developed markets may play at this hub.
Staying in line with the prevailing worldwide trend, the casino runs the Elite Club loyalty program, which requires you to deposit $1,000 at minimum to become a member but provides increased chances to earn Casino Points, gifts, and perks awarded at the casino’s discretion. The same amount — or 100,000 points as the alternative — is required to maintain membership status.
CyberSpins also has various daily and weekly promotions, competitions, referral programs, and introductory bonuses with complimentary rounds.
On the other hand…
Although we’re talking about a crypto-friendly hub that supports traditional banking options, processing time could be better for some methods. Cashout and minimum withdrawal limits are below average and higher than usual, respectively, and wagering requirements for specific bonuses are simply impossible to meet. Finally, we’re still to see live dealer games in the portfolio.
As these remarks leave us looking forward to future refinements, the parlor’s overall features were enough to place it at the 409th position among all hubs listed at LCB. Simultaneously, our members’ prevailing opinions gave CyberSpins a score of 3.7/5 based on 94 votes.
#12 DaVinci’s Gold Casino
As another veteran on this list, online since 2005, this crypto-friendly venue operates under the Curacao regulatory umbrella, with a visible validation seal of the license issued by Antillephone (8048/JAZ).
Several software providers — BetSoft, Rival, Saucify, Felix, Tom Horn, and Spinomenal, among others — are in charge of the versatile portfolio that includes 3-reel and 5-reel slots, table games, video poker, keno, scratchcards, and even Sudoku.
The UI allows for quick browsing, while intuitively created navigation puts punters entirely behind the wheel, erm, the screen of each desktop or mobile device delivering a relatively similar experience in DaVinci’s Gold Casino.
Banking methods for deposits and withdrawals include the most prominent service operators, including e-wallets and Bitcoin.
The orientation of this AGD-certified hub toward high-class and premium gambling services is further underscored by a rather excellent customer support, available via live chat and email.
Only when players sift through incentives — not only welcome or Bitcoin bonuses, but the whole package — the casino’s commitment to players’ satisfaction shows its true colors, in the right way.
Namely, all depositing visitors automatically enroll in the four-tier loyalty program with three VIP levels. The most often rewards consist of complimentary free spins, comp prizes, birthday gifts, daily bonuses, free funds for the Refer-a-Friend program, and weekly cashback.
On the opposite end of the spectrum…
We noticed a few details open for improvements, such as low withdrawal limits for regular players, slightly lower wagering requirements on promotional bonuses, tight maximum withdrawal amounts for the VIP patrons, cashout times that may take up to seven working days.
While we hope those areas will be aligned with the levels of other over-the-top interactive venues, DaVinci’s Gold Casino concluded 2020 at the 361st position in our registry, as the LCB community gave it a score of 3.8/5 based on 471 votes.
Available to online punters since 2009 with proactive brand management, the British Virgin Islands-licensed hub cultivated a positive reputation among players thus far.
We can only assume that proper releases, munificent bonuses, appropriate payouts, quite responsive client services, and dedication to promoting responsible iGaming have a lot to do with it.
Featuring RTG software provider and its high-end titles, Slotastic’s portfolio includes online slots, baccarat, blackjack, roulette, poker, craps, bingo, keno, and scratchcards.
If you omit the absence of live dealer games, you might as well feel like visiting a typical land-based resort.
All the usual must-haves are in place: Multi-device availability, vibrant and easy-to-navigate user-interface, crypto-friendly payments methods with lower depositing limits for e-wallets, AGD and GLI certifications, including environment open to the U.S. players.
Then you get to evaluate promotions and the loyalty program.
There are three types of welcome bonuses, including free spins, for all newly registered players. Once on depositing customer level, punters get to enjoy regular daily, weekly, and weekend incentives — some of them reserved for progressive jackpots only. Other exclusive offers include freebies, instant cashback, and monthly rewards.
The most dedicated members get additional perks through the three-tier VIP club, where the redeemable comp points, extra spins, daily top-ups, weekly boosts, and special cashback incentives kick-in.
Truth to be told…
A veteran should deliver nothing less.
Yet again, a sharp eye will notice a couple of details that might be tuned up: Some extra spins have high wagering requirements, amounts above $10,000 may take several weeks to get through, minimum payout is still on the higher side, Bitcoin and e-wallet withdrawals can take up to three business days, and yes, live games would be nice to have.
When it comes to the end game, though, our members’ opinions paint the most reliable picture: Slotastic finished 2020 at the 276th position, ranked with a score of 3.9/5 after 591 votes.
As another Curacao-licensed, AGD-certified, mobile-optimized, and crypto-friendly hub catering to the U.S.A. market, this venue has many ducks and ducklings to present.
Its portfolio includes content created by some of the best software providers, while the range of games spreads from online slots and table games to video poker and keno.
The UI’s vibrant design combines iconic Las Vegas images with Disney characters and offers efficient navigation on every platform, mobile or desktop.
DuckyLuck tends to pay particular attention to building its community, featuring rather useful and educational website information about iGaming — RTP, volatility, history, gambling responsibility — and land-based casinos in general, in addition to extensive FAQ and Help pages.
To that end, other than facing different chances to make the best choices, what separates ducks from ducklings at DuckyLuck are, apparently, only incentives.
Newly registered and depositing punters get to choose between a couple of welcome offers: Mandatory match bonus, preferred payment method bonus (usually Bitcoin, although the benefits depend on the country), the casino starting package, the referral reward, and omnipresent comp points.
The most devoted players, though, get to undertake the four-phased, rewarding journey that may see them evolve from a duckling into a mallard, swan, or golden goose.
As they progress through this loyalty program and collect level points, patrons get to enjoy daily cashback offers, birthday gifts, custom-made events and contests, personal VIP hosts, and even invite-only, high-roller surprises.
What would we like to see coming out of DuckyLuck eggs in terms of refinements?
Live games, to begin with. Then, a bit more relaxed rules regarding dormant accounts, slightly more diversified banking methods to include the most popular e-wallets and e-money transfer services, and perhaps the omission of the casino’s empowerment to close the player’s account for whatever reason, without any notice.
Bottom line? DuckyLuck was more than good enough to conclude 2020 at the 271st position among all hubs listed at LCB — knocking on the doors of the top-ten-percent club — while our members rated it with a 3.9/5 score after 60 votes.
Operating since 2019 as a member of the iNetBet brand family — enough to reflects a reputable pedigree — under the Curacao license, this U.S.-friendly venue runs exclusively on the RealTime Gaming software fuel.
Although some punters may find the single-provider option somewhat restricting, the portfolio, in fact, encompasses an enticing collection of high-end releases: Online slots with a plethora of motives (including progressives), blackjack, poker, baccarat, roulette, keno, and scratchcards.
True to its status as an industry veteran, RTG never ceases to impress with the speed, reliability, variety, and realism of its content.
The guys at Primaplay make sure to keep the steady pace of world-class iGaming experience by offering various banking and e-wallets payment options, with a particular propensity toward Bitcoin, as a special treat awaits those who opt to use this cryptocurrency.
Whether you decide to visit this hub on your desktop or Android/iOS mobile device, you can witness striking design, colorful graphics, and easy navigation.
A clean and straightforward user-interface — aside from well-selected gaming content and AGD certificate — puts enticing promotions in the spotlight, in a way.
Newly registered visitors are greeted by no deposit bonuses, hefty packages for depositing players, and a variety of daily promotions — up to five times a day — with standard wagering requirements.
The multi-tiered loyalty program compounds the dynamic and rewarding nature, albeit only in perks that include points exchangeable for cash chips.
And that brings us to would-be-nice-to-have improvements.
We’d probably like to see more diversified benefits for the most loyal punters and lower wagering requirements on specific incentives. Then, live games in the portfolio and more flexible practices during the account verification phase, plus slightly fine-tuned withdrawal limits currently on the higher end.
Still, when it comes to the big picture, Primaplay indeed delivered in 2020: The casino finished the year at the 267th position, scratching the surface of the top-ten-percent of the worldwide cohort, and our members rated it with a 3.9/5 score after 118 votes.
This newcomer, launched in April 2020 with the intention “to bring world-class casino fun to Australia,” made strides in its first year.
Indeed, with the Curacao license under its belt and RTG games to showcase offerings, PlayCroco seems to represent a well-balanced package.
Whether punters look for pokies, baccarat, blackjack, poker, or European and American roulette, the casino’s portfolio, powered by veteran iGaming software provider, surely packs a punch.
Multi-platform availability on desktop and mobile devices, combined with a plethora of banking options plus Bitcoin and e-wallets, compound the overall impression of a thorough approach to online gambling entertainment and fun.
The four-level loyalty program is custom-made to reward the most dedicated punters with all the usual bells and whistles, including multiple perks and comp points exchangeable to wager-free balance.
The casino launched with a promotional bang, for sure, but the management apparently does not intend to take its foot off the incentives’ gas: The welcome bonus triples your first deposit, extra spins are available to regular depositing customers, and the same goes for weekly inducements and cashback offers.
There is still space left to improve the whole package.
Live games are notably missing. Hefty promotions are great, true, but rollover requirements for some of them are higher than usual. Bank transfer cashout may take up to fifteen business days, give or take. If you break from the casino for more than sixty days, the hub will forfeit your account balance.
Still, one has to appreciate what PlayCroco achieved in eight months alone.
Our membership indeed does, as they deemed it worthy of propelling onto 228th position in the LCB registry — among the top-ten-percent of all interactive hubs — with an average score of 4.0/5 based on 103 votes.
#7 Frank & Fred
Founded by two brothers in 2018 as a family business nowadays owned by The Mill Adventure, this boutique hub operates with licenses issued by the Malta Gaming Authority and Spelinspektionen in Sweden.
A small and sophisticated designation of Frank & Fred barely serves to introduce a popular choice among worldwide punters enticed by reputable software providers, extensive gaming portfolio, and immersive experience.
Microgaming, BetSoft, NetEnt, Evolution Gaming, Yggdrasil, Play’n Go, Oryx, QuickSpin, Red Tiger, Relax — and, we’re picky here, for the whole reference list includes more than twenty well-renowned gaming content creators.
Hundreds of the best online slots, including progressives, plus baccarat, blackjack, Texas Hold’em, American and European roulette, craps, and dozen live dealer variants — and we’d still need more space to list all available games.
Regardless of players’ devices, mobile or desktop, the user-friendly interface and clean design allow for quick navigation, as all information remain neatly categorized — including a plethora of banking options and e-wallets, albeit without cryptos.
It seems that this casino tends to put the rewarding nature of punters’ experience in the actual foreground, whether through extra no deposit spins or live tournaments or additional bonuses on the first three deposits.
Then, there is the six-layer VIP program, designed to incentivize the most loyal depositing patrons, featuring secret gifts, tailored bonuses, custom-made wagering requirements going as low as 1x, prioritized withdrawals, and — weekly, live-streamed lottery, in addition to monthly boosted edition with dream vacations and exclusive watches as the most sought-after prizes.
As any experienced manager will testify…
When someone fulfills high expectations, you expect even more.
Thus, in terms of desirable improvements, we could use a bit longer availability of live chat per day, a slight increase in funding methods, and somewhat more flexible limits on withdrawals.
Judging by overall rankings — the casino finished last year on the 204th position in the LCB registry with an average score of 4.0/5 based on 54 votes — our members joined early birds visiting this hub, set to be one of the most prominent names in the iGaming industry.
This hub, established in 2017 as another interactive sportsbook and casino example of a modern, multi-entertaining iGaming platform worth checking out, holds licenses from the Malta Gaming Authority, Sweden’s Spelinspektionen, and Curacao while featuring a rich portfolio.
No less than forty software providers power the gaming side of fun. Likes of NetEnt, Microgaming, Yggdrasil, QuickSpin, Pragmatic, Evolution Gaming, Playtech, Relax, and others create a rather exciting collection of online slots, table and live games, scratchcards, and keno.
The sportsbetting aspect encompasses international soccer, basketball, tennis, volleyball, handball, NFL, NBA, ice hockey, Formula One, boxing, and close to thirty other activities to place bets at. Odds formats address bettors’ preferences the European, American, Malaysian, Indonesian, and Hong Kong markets.
Equally available on handheld and desktop devices with a rather clean user-interface, SlotV is also a crypto-friendly venue, as other banking options include diverse conventional channels and e-money transfer services.
Not shying away to entice punters in a variety of ways…
The venue offers generous welcome bonuses and starting packages, special surprise gifts, numerous tournaments, Invite-a-Friend promotions, and benefits for bets placed on the game of the day.
Of course, the five-tier loyalty program only comes naturally: By default, each registered player qualifies to participate, but further progression depends on depositing frequency. Perks include redeemable comp points, variable cashback stimulus for each level, and purpose-made daily/weekly prize drops.
In terms of potential boost in services, we wouldn’t mind a bit more transparent account closing procedures — at the moment, the operator has the right to do so at its sole discretion — and, hopefully, a bit less controversial bonus wagering rules.
Nonetheless, our members’ impressions and experiences — plus the casino team’s hard work — were quite worthy of the 188th overall position in 2020 and an average score of 4.0/5 after 47 votes.
Yet another Curacao-licensed and crypto-friendly hub opted for a somewhat narrower approach when it comes to software providers.
Although Yabby, as an AGD-certified venue, features only RTG games, the variety of content is remarkable, ranging from online slots and video poker to blackjack, roulette, and craps.
While one might argue about a not-so-extensive portfolio, the provider’s reputation for fast software, progressive jackpots, and impressively realistic games more than compensates for a rewarding experience.
The casino’s dynamic content and the clutter-free user interface are equally accessible on desktop and mobile devices run on iOS or Android platforms.
The five-level VIP loyalty program rewards the most devoted players with ranging benefits such as daily deposit boosts, weekend extra spins, weekly refunds, or monthly cashback.
Banking options include the most prominent channels for deposits and withdrawals, while the crypto environment enables punters to use Ethereum, Bitcoin, Litecoin, and Bitcoincash.
In terms of possible improvements…
It would be nice to see a bit more thoroughly written Terms and Conditions and a validation seal more prominently displayed on the website, especially when you consider Yabby a U.S.-friendly casino. Additionally, live dealer games — currently not available — could be great refreshment as a sought-after feature nowadays.
As such, Yabby concluded 2020 at the 168th position among other casinos at LCB as our community members rated it 4.1/5 based on 114 votes.
#4 Royal Panda
Online since 2014, the last of dual-segment hubs on our annual top list — featuring sportsbook and interactive casino — operates with the Malta Gaming Authority license and the AGD and iTech Labs certificates.
Opting for myriad software providers, Royal Panda uses Wazdan, Microgaming, NetEnt, and other content creators to power its vast interactive games portfolio. The collection includes classic and contemporary online slots, live and table games, video poker, scratchcards, and soft games.
Sportsbetting segment of this enterprise, established in 2017, encompasses international soccer, tennis, basketball, ice hockey, snooker, volleyball, futsal, e-football, and eSports. Following the acquisition of Royal Panda by the Leo Vegas Group — one of only a few venues that qualified for LCB’s prestigious Seal of Approval — sportsbook announced its departure from the UK market in 2020, effectively giving up the UK Gambling Commission license in the process.
Both realms use SSL encryption for desktop and mobile platforms, utilize the most prominent banking methods and e-wallets (excluding cryptos), and feature a user-friendly, easy-to-navigate, quite recognizable interface.
The players’ rewards side of this iGaming veteran…
…includes a wide variety of welcome, permanent, and no-deposit bonuses, weekly incentives, time-limited or year-long promotions, free sports bets, and ever-present tournaments.
All depositing punters qualify for the loyalty program by default.
As they advance through each of the remaining three levels, players unlock redeemable points — exchangeable for extra spins, branded merchandise, and airplane tickets to Las Vegas or Macau — including enticing tech gadgets such as smartphones, tablets, or laptops.
Are there any fine-tunings we’d like to see in the future?
Weekly and welcome inducements aren’t available to Neteller, PayPal, Skrill, and Paysafecard users; it would be nice to include punters who use these rising e-money services to make their deposits. Also, the casino might reconsider the one-sided policy of blocking or closing users’ accounts at its sole discretion, as well as fees chargeable on withdrawals.
In the end, to no surprise…
Royal Panda finished 2020 at the 48th overall position, rated by the LCB community with a 4.3/5 score based on 411 votes.
Building on the rich gambling scenery in the rainbow nation while targeting the residents and global visitors, this hub operates under the Curacao license and offers RTG games.
Whether online punters look for online slots, blackjack, baccarat, video poker, roulette — or myriad information on the vast natural beauty of South Africa; yes, the casino have this section as well — Springbok strives to position itself as an exquisite online location, a hidden gem if you will.
In line with security as a fundamental prerequisite to venture into wildlife, SSL encrypted experience protects clients from cyber-attacks and the misuse of personal information while playing close to 300 desktop or 150 mobile casino games, including tournaments.
The portfolio includes the largest selection of Real Series Slots found anywhere, with their customary Random and Minor Jackpots. Some of the games also come in practice- and real-money modes.
There are various incentives, ranging from free no deposit to three-deposit bonuses, exclusive specials, and cashback promotions.
While regular players can enjoy the Comp Points system based on their wagering — convertible into casino cash — the VIP bonuses are purpose-made to reward the most dedicated punters and the loyalty program participants.
Banking methods in this AGD-certified hub include most of the usual suspects plus Bitcoin, although with a slightly limiting option of using South African Rand as the only available currency.
And, that brings us…
…to potential quality upgrades we wouldn’t oppose to see soon.
Namely, Terms and Conditions don’t clearly define restricted countries. The pending period for withdrawals, currently set at 72-96 hours, could be better, and the same goes for the 48-72 timeframe for e-wallets payments. Also, some playthrough requirements are higher than usual, excluding those in the VIP program. Finally, to have live dealer games would be a great addition.
Regardless of those New Year wishes, shall we say, Springbok concluded 2020 at the 37th position in the LCB registry, with a score of 4.3/5 based on 312 votes by members of our community.
#2 Red Stag
Inspired by hard-working, gritty individuals and their lifestyle — cowboys in this case — this Curacao-licensed hub strives to offer “a truly unique gaming environment.”
Opting for a single software provider portfolio of Wager Gaming, yet another content expert, Red Stag offerings include a plethora of online slots and table games juiced up with progressive jackpots. The collection, obviously based on quality over quantity, includes classic fruit one-armed-bandits and different variations of blackjack, poker, and roulette.
In line with the latest and even mandatory trends in the iGaming world, Red Stag is accessible on all devices (smartphones, tablets, and desktops), featuring superb graphics and a friendly, easy-to-use interface.
This interactive hub seems oriented toward mobile punters, hence numerous daily and exclusive rewards for those using iOS or Android devices.
The same goes for banking methods: While Visa, Master Card, Skrill, and Neteller come with the territory, Bitcoin depositors enjoy purpose-made daily and weekly incentives.
In terms of other inciting features, Red Stag allows each player to earn comp points for any bet they make in this venue, making these points exchangeable for additional credits.
When it comes to the most dedicated players, this AGD-certified casino features the six-tier VIP loyalty program, with an increasing range of benefits and perks based on points collected.
Just as cowboy lives left them to always look for greener pastures, so is the case with Red Stag in terms of lack of live dealer games, lower monthly cashout limits, and more extended pending periods for withdrawals. Furthermore, whenever a user doesn’t log in once in 45 days, the casino forfeits his or her balance. Finally, Terms and Conditions — otherwise rather detailed document — don’t stipulate restricted countries.
While we may expect the casino to address these remarks in due time, the players’ overall Red Stag experience was worthy of putting it at the 33rd overall position among all casinos listed at LCB in 2020. Our members rated this hub 4.3/5 based on 903 votes.
We, the humans, have been visiting the physical universe beyond the Earth’s atmosphere for quite some time now, but these guys — well, they seem poised to bring the outer space to punters visiting their hub, or at least to make them feel like they’re in a spaceship.
Licenses? Yes, the plural: The Malta Gaming Authority, the UK Gambling Commission, and the DGOJ one for purpose-made, sister-site targeting punters from Spain.
The portfolio? The question is not what’s there, but what isn’t. No proper answer to that one since this hub has just about everything: Online and progressive slots, all conceivable table games, live dealer editions.
Gaming solutions? Microgaming, NetEnt, Evolution Gaming, QuickSpin, SoftBet, Relax, Oryx, Yggdrasil, Play’n Go — to name a few among more than twenty in total. Yup, it’s like visiting the who-is-who section of the software providers’ directory.
Banking solutions and currencies? Virtually every available method, with a notable exception of cryptos.
Add up five-language support, AGD certification, efficient cashout times, favorable welcome bonuses, daily and weekly promotions — and you get to see a glimpse of the universe.
Not before one checks out Genesis’ VIP program: Dedicated support staff, personal withdrawal service, custom-made offerings, free fuel-ups, monthly prize draws, and, last but not least, holidays and trips to exclusive worldwide destinations.
Indeed, this powerhouse — equally available on desktop and mobile devices — seems to represent quite a benchmark for others. Such a highly raised bar also includes rather extensive resources on responsible iGaming and challenges of compulsive behavior.
Thus, the pursuit of potential enhancements in players’ experience sent us to look for a needle in a haystack, that is to say, to search for a distant, inhabitable planet in our galaxy: We’ll find it one day, for it is out there.
This intergalactic hub finished 2020 at the 16th position in the LCB galaxy, rated 4.4/5 after 116 of our members looked through its telescope.
Down to 360° Brass Tacks
Of course, what all these venues have to offer, as well as their ensuing rankings and ratings, are only one-third of the accurate picture we strive to paint here.
The second segment consists of actual complaints at our direct support forum and the involvement of casino representatives throughout the process of mediation.
Once we sifted through available 2020 data in these particular cases, two conclusions emerged:
- Representatives of all online hubs on this top list exercised exceptional professionalism, assertiveness, and proactive approach while interacting with the LCB community and our in-house complaints team,
- Apart from a few minor glitches that were addressed swiftly by casino representatives, most if not all of these online hubs were complaint-free throughout the last year.
Such record matters.
All of us, the players looking to match our choices with given chances, are prone to myriad mishaps.
Whether we skim through the Terms and Conditions we should read more carefully, or omit to fully understand how country restrictions really work, or get caught off guard expecting the impossible and seeing the invisible — we tend to get quite intense while pursuing our gaming wishes and desires.
It takes a special kind of commitment and training to face us aggravated and aggrieved, only to emerge in a conciliatory and respectful way, making us ready to redeploy.
Yet again, working together with our Complaints Managers, these casino representatives showed what they’re made of and, more importantly, what their online hubs stand for.
The players and casinos inhabit different sides of the gambling aisle. But, as long as we resolve our differences through a well-governed and constructive framework, no matter how restricted, we may hope to expand onto an archipelago one day.
The third segment…
…indicates the increasing orientation of these fifteen hubs toward responsible gaming, fairness, and full-bore support in sustaining a healthy, transparent, and prosperous iGaming industry.
Some of them are few steps ahead in doing so; others are on the verge.
Still, the prevailing notions of increased reliability of their certified platforms, in conjunction with exemplary client services, speak volumes about their business maturity driven by well-educated, responsible, and prudent players.
At the end of the day…
We still have a long way to go when it comes to our New Year resolutions, peer evaluations, individual skills, corporate values, or expectations of notable wins in games we play, for that matter.
These fifteen online hubs showed us such a way is reachable, proved they walk their talk, and deserved the right to stand tall at the end of 2020.
Being who we are as human beings and inveterate gamblers, we will expect even more from them this year — and especially from ourselves.
Thus, remain responsible, stay safe, keep spinning, roll prudently, LCB’ers!
(Editor’s note: Stay tuned for the next in-depth edition of this two-part series, when we’ll visit eight worst casinos in the last year.)